FAQ

 
WHAT CURRENCY DO YOU TRADE IN? 
US Dollar.
 
HOW LONG DOES DELIVERY TAKE?
The delivery to the US, Canada and Australia takes typically 7-14 business days (Depending on local post office) 

The delivery time for the rest of the world is 7-30 business days depending on destination.

Processing time: 2-4 days

Please note that due to the current global virus situation there may be delays in delivery up to 2 weeks!
 
DO YOU SHIP WORLDWIDE?
Yes we do.

IS IT POSSIBLE TO CANCEL MY ORDER?
Yes of course! 
As long as we have not shipped your order, we can cancel it.
Please understand that an order that has already been shipped cannot be cancelled. 

CAN I TRACK MY ORDER? 
Yes of course. After we have shipped the item, you will receive an email with the tracking link for your order.
Please check your email account for your junk and advertise folder. Sometimes our emails end up there.
  
I HAVEN'T RECEIVED MY ORDER!
No problem. Please contact us at support@beautinocosmetics.com and we’ll help you to figure out whats going on.

Please note we cannot be held responsible for items undelivered due to an incorrect address being entered or the post office/courier not being contacted when you have received a notice of non delivery.

WARRANTY AND COMPLAINTS
If you have received a damaged product, you must report this to us by email within 3 days of receipt. Here we ask for a photo of the damaged product in order to guarantee a fast processing of your complaint.

Note: When using the Aloe Vera lipstick, please DO NOT unscrew the whole lipstick! This can cause it to break in the end. This is not a reason for refund or replacement.
We recommend to turn the lipstick only so far out that it can be applied.


 
WHAT IS THE INGREDIENTS LIST FOR THE COLOR CHANGING ALOE VERA LIPSTICK?
The ingredients (as listed by the manufacturer) are as follows:
Aloe Vera, honey essence, jojoba seed oil, vitamin E, cocoa butter, vegetable extract, stearic alcohol ,wax, candelilla wax, olive oil, citric acid, grape seed oil, lavender oil.
 
WHAT IS YOUR RETURNS POLICY? 
Our change of mind policy lasts 30 days.
If 30 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. The country for the return is Austria. You will be responsible for paying for your own shipping costs for returning your item. 


WHERE ARE YOU BASED?
We have offices in Austria, but currently we ship from our warehouses in US, China and Singapore where our manufacturer is located.
For this reason we can keep the prices low and do not have to charge shipping costs.